Thank you for choosing Bestie. We want you to love your clothes. If you are not entirely satisfied with your purchase, we’re here to help.

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1. Returns 

In accordance with EU law, you have 14 days from the date you receive your items to notify us of your intent to return. Once you have notified us, you have another 14 days to send the items back.

To be eligible for a return, your item must be:

• Unworn, unwashed, and in the same condition that you received it.

• In the original packaging with all tags attached.

• Free from any scents, makeup stains, or deodorant marks (to ensure hygiene and skin-safety for all our customers).

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2. How to Start a Return

To initiate a return, please email us at [Insert Email Address] with your order number and the reason for your return. We will provide you with the return shipping address and instructions.

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3. Return Shipping Costs

As a small, woman-owned business, we are currently unable to offer free return shipping. The customer is responsible for paying the shipping costs for returning the item. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

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4. Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.

• If approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within [5–10] business days.

• Hygiene Note: If an item is returned in a condition that suggests it has been worn or washed, we reserve the right to refuse the refund.

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5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for a different size, please follow the return process for the original item and place a new order for the desired size. This ensures the fastest delivery of your new basics.

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6. Non-Returnable Items

For hygiene reasons, certain items such as [e.g., intimate wear, headbands, or sale items]may be final sale. Please check the product description before purchasing.

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7. Damaged or Faulty Items

If you receive a garment that is faulty or damaged due to a manufacturing error, please contact us immediately at contactbestielabe@gmail.com. As we produce in small batches in Europe, we take quality seriously and will prioritize fixing this for you.

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