At Bestie, we take pride in our slow-fashion approach and European craftsmanship. Each order is packed with care from our studio to ensure your clothes arrive in perfect condition.

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1. Processing Times

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• All orders are processed within [1–3] business days.

• Orders are not shipped or delivered on weekends or public holidays.

• If we are experiencing a high volume of orders (such as during a new collection launch), shipments may be delayed by a few days. We will notify you via email if there is a significant delay.

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2. Shipping Rates & Delivery Estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

Destination

Estimated Delivery Time

Cost

Greece

[2–4] Business Days

€4 / Free over €60

Europe (EU)

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Delivery delays can occasionally occur due to customs or local postal services.

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3. Shipment Confirmation & Order Tracking

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You will receive a Shipment Confirmation email once your order has shipped containing your tracking number.

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4. Customs, Duties, and Taxes

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Bestie shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

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5. Sustainable Packaging

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As part of our commitment to your health and the environment, we strive to use minimal, eco-conscious packaging that protects your clothes without unnecessary plastic waste.

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6. Damages

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If you receive your order damaged, please contact us within [48 hours] of delivery at contactbestielabel@gmail.com. Please save all packaging materials and damaged goods before filing a claim, and include a photo of the damage in your email.

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7. Incorrect Address Disclaimer

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It is the buyer's responsibility to ensure that the shipping address is entered correctly. We are not responsible for packages that are delivered to the wrong address due to an incorrect entry.